1. Cancellation Policy
- Order Cancellation: Customers may cancel their order within 24 hours of placement for a full refund. To cancel an order, please contact our customer service team at [contact email or phone number] with your order details.
- Cancellation After 24 Hours: If you wish to cancel your order after 24 hours, please contact our customer service team. Depending on the production status, we may not be able to accommodate your request.
2. Return Policy
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Return Period: Returns are accepted within 30 days from the date of delivery. Please contact our customer service team at [contact email or phone number] to initiate a return.
- Return Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
- Shipping Costs: Shipping costs for returning items are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
3. Exceptions
- Customized Products: Customized or personalized products are not eligible for returns or exchanges unless they are defective or damaged upon arrival.
- Sale Items: Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
4. Damaged or Defective Products
- If you receive a defective or damaged item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund, including shipping costs.
5. Contact Information
For any questions or concerns about your order, cancellations, or returns, please contact us at:
Email: [email protected]
Phone: +90 544 569 6953